Transaction Policy
Seller
Le Lien Co., Ltd.
Representative
Chiaki Sunada
Address
Shrike Creative Center 203,
3 Nagasonecho, Kita-ku,
Sakai, Osaka 591-8025
Japan
Phone Number
+81-80-5343-4471
Phone Reception Hours
9:00〜18:00
Public Email Address
info@lelien-world.com
Website URL
Sales Prices
Please refer to the product description page.
Shipping and Handling Fees
Taxes will be applied in accordance with Japanese law. Shipping fees vary depending on the size and destination country, and will be communicated separately. Any additional costs besides the product price shall be borne by the customer.
Delivery Timeframe
For made-to-order products, we will inform you of the expected completion and shipping dates as they become available. For in-stock items, we will ship them as soon as possible; however, please note that some items are handcrafted by artisans, which may require additional time. In such cases, we will promptly notify you of the shipping date.
For tours and experiences, they will be available for use on the reserved date once payment has been confirmed.
Payment Methods
Bank transfer, credit card
Returns, Exchanges, and Cancellations
Returns or exchanges cannot be accepted after the product has been shipped. Only defective items will be replaced with a new one. Please refer to the section on cancellation fees for tours and experiences for more details.
Return deadline
Please notify us within 7 days of the product’s arrival if it has an initial defect.
Return Shipping Fee
In the case of defective products, we will cover the cost.
For any other reasons, the customer is responsible for the expenses.